121 results found
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Customize the agent name on the auto-response
When you reply to a ticket, your replie name is always "Support Request". You should be able to change this to something more personal to your company e.g. Your Company Support
2 votes
Kendall Stanton
responded
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Open source the translation system
Offer developers an easy way to translate their content.
2 votes -
Create a share buttons for all the content that get displayed on the facebook app.
Have the share button point to the URL. Basically so facebook users can post their content to their own facebook wall.
2 votes -
Merge duplicate tickets from different sources
Sometimes people send multiple tickets saying the same thing
Notes:
* Probably only works if the creators of each ticket are watchers/CC's in the other ticket
* Messages are combined and sorted chronologically
* Tags are combined
** Namespaced tags are kept for the "winning" ticket
* The creator of the "winning" ticket is used, other CC's/watchers are combined
* Assignee, priority, status, etc., are kept for the “winning” ticket.5 votes -
Allow us to turn Twitter mentions into messages
Pipe in what people are saying about us on Twitter in the Admin Console - and allow us to turn them into proper messages
10 votes
Magnus Runolfsdottir
responded
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Allow discussions of new topics, but not the creation of new ones
We would like to see customer response, but don't want to get entirely new topics. Can you please make it possible for users to comment on topics we create/import, but without letting them add new ones?
12 votes
Selina Lehner
responded
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Ability to Add Tags/Alternate Questions for Topics
Increase the odds of having the most relevant topics show up with having the Ability to Add Tags/Alternate Questions for Topics
0 votes -
Minimal mobile dashboard
Minimal mobile dashboard.
A minimal mobile UI to assign a ticket or close it. The same for comments.
0 votes -
Export a Excel
Poder exportar a Excel
0 votes -
View closed/Archived Service requests.
View closed/archived service requests.
Global Admins should be able to view all service requests sent in for the tenant. Whether they are open, closed or archived. With the ability to see who created the service request, what was the issue and what was the solution to the issue and any emails that were sent regarding the service reference number. Global Admins need to know this to keep overall control/knowledge of what is being requested for their tenant.0 votes -
Filter to show Open/Private/Closed rooms
When clicking on our company name tab, there are buttons to filter All/Rooms/People.
It would be very useful to also have buttons to filter Open/Private/Closed rooms too.
This would help quickly find closed rooms that you might want to Open.
0 votes -
Edit old messages
I would like to change messages that have already been sent.
0 votes -
Combine Hot, Top, and New into a dropdown list
Hot, Top, and New are all ways of sorting the suggestions. Since only one of them can be applied at a time, they might as well be combined into a "Sort" dropdown list to save visual space.
0 votes -
0 votes
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Show MRR in dollars
Not doll hairs
0 votes -
Integrate with CapsuleCRM
Can you create a link to CapsuleCRM this would be very useful.
0 votes -
Run ticket rules on ideas converted to tickets
When an idea is converted to a ticket, it should still respect the rules of ticketing.
0 votes -
Allow threads to be "stickied". "Flag idea as inappropriate" is being abused.
Spammers and trolls are routinely 'flagging' threads to sabotage our efforts. Please help. Thank you.
0 votes -
sort:wait time doesn't provide a logical sort order to tickets that have been responded to by an admin
We often submit admin responses to tickets without the issue being resolved, so the user is still "waiting" for a solution in a sense.
When you sort:wait, tickets with admin responses are at the bottom, sorted in no particular order.
While these tickets don't have a "wait" value, it is confusing that they are included in a seemingly random order.
Ways to deal with this:
Don't include tickets with an admin response in sort:wait. But if you use sort:wait order:asc, include tickets with admin responses in a logical order, ideally interspersed with tickets that are waiting, prioritized by message time.
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0 votes -
0 votes
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