Settings and activity

10 results found

1. Assign To-Do items to messages

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   0 comments  ·  ZRep Messager » Other  ·  Delete…  ·  Admin →
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2. Search tickets by number of responses

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   0 comments  ·  ZRep Messager » Other  ·  Delete…  ·  Admin →
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   Ivah Toy shared this idea  ·  Apr 12, 2022

3. Allow canned responses and auto-replies to include variables, such as {customer_name} or any custom field

   19 votes

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   13 comments  ·  ZRep Messager » Other  ·  Delete…  ·  Admin →
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4. Add the Average First Response Time in the Ticket Insights

   5 votes

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   1 comment  ·  ZRep Messager » Other  ·  Delete…  ·  Admin →
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5. Be able to push custom fields and more ticket information to Salesforce along with the ticket

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   3 comments  ·  ZRep Engage & Analytics » Integrations  ·  Delete…  ·  Admin →
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6. Ability to rename the subject of a message

   27 votes

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   10 comments  ·  ZRep Messager » Other  ·  Delete…  ·  Admin →
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7. Quick link feature – for inserting a document's public URL

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   5 comments  ·  ZRep Messager » Other  ·  Delete…  ·  Admin →
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8. Differentiate between an email reply “canned response” and an inserted article (which is written differently)

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   4 comments  ·  ZRep Messager » Other  ·  Delete…  ·  Admin →
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9. Be able to search CC, BCC and the address the ticket was sent to

   7 votes

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   0 comments  ·  ZRep Messager » Other  ·  Delete…  ·  Admin →
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10. Be able to apply a rule based on User or Account traits

    4 votes

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    5 comments  ·  ZRep Messager » Other  ·  Delete…  ·  Admin →
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