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← Customer Feedback & Ideas for ZenRep

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  1. Be able to add two or more email addresses when you "add response" to a message  ·  Gathering feedback

  2. Maintain a thread of end-user responses to status updates and admin notifications/messages on the idea

  3. Show customer facing message link to reporter after response has been entered  ·  Completed

  4. Allow canned responses and auto-replies to include variables, such as {customer_name} or any custom field

  5. Self-Serve is not very robust. Valuable user data is locked behind back-end.

  6. Add endpoints to AP! v1 so we can measure idea response rates

  7. allow accounts to customize our search stopwords

  8. Search wildcard  ·  Completed

  9. Mobile app

  10. Analyze removal of support

  11. Preview status update text

  12. Don't add admins as responders when they create messages for users  ·  Declined

  13. Analyze content by department

  14. Filter dashboard by forum

  15. Hubspot Service Hook

  16. Rich-text formatting for idea status updates

  17. Remove reponse limitations  ·  Completed

  18. Be able to export User and Account Traits  ·  Started

  19. Apply user segments to reports  ·  Started

  20. in-widget notifications when messages have been responded to

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