Notify admins when replies to a user bounce
- Admin responds to a ticket
- The email to the user bounces
- Admin has no way to see this in the admin console, and doesn't realize it's bounced
Need to notify admins that the reply to the user bounced, so they know they need to find another way to follow up with the user.
7
votes
AdminRowland Jacobi
(Support Manager, ZenRep)
shared this idea