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How can we improve the message center?

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4 results found

  1. Tickets emails should include status change in the subject line

    The emails that get sent out when status is changed on a ticket don't display the status in the subject line. Since the status of the ticket is the trigger for action for people, it would be very useful to display the status of the ticket on the subject line of the ticket email.

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    Declined  ·  0 comments  ·  3rd party email  ·  Admin →
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  2. Show ticket status in Analytics overview

    The ticket overview list does not indicate the ticket's status. It would be great if open tickets would be immediately recognizable

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  3. Time Based Confirmation Email

    Send receipt confirmation based on current day of week and time. For example, if a ticket is received at 1:30 am on a Saturday the receipt email should be different than if a ticket is received at 1:30 pm on Tuesday.

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  4. Allow users to search replies to tickets when new tickets are being submitted

    This way, once we answered a support question, there would be less chance we would have to answer a similar question.

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