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ZRep Engage & Analytics

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ZRep Engage & Analytics

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How can we improve how you track and engage your customers with ZenRep

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23 results found

  1. Allow admins to split topics

    I merged two topics by mistake, and there's now no way to unmerge them. An "unmerge" button next to merged topics would be very helpful.

    12 votes

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    7 comments  ·  Managing Topics  ·  Admin →

  2. Ability to scroll through messages

    Once I'm in a message in the admin console, i'd like to be able to scroll through (think "next" and "previous" buttons) instead of having to go back to the list of messages.

    4 votes

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    2 comments  ·  Managing Topics  ·  Admin →

  3. Add admin tags to topics & users

    It would be nice to have options to tag, categorize and assign topics within the Admin interface, invisible to users.

    For example, I may want to tag topics with a particular date it helps organize things, so that once something has been done I can quickly find all the relevant topics and post a "Completed" message.

    Also, if I know another admin would be the best person to comment on a topic, it would be good to "assign" it to them, so that they are prompted to reply.

    Just a thought.

    17 votes

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    28 comments  ·  Managing Topics  ·  Admin →
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