5 results found
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Have away to set a followup date for tickets
I would like to be able to set a date to followup with a customer regarding a ticket; to assist in keeping tickets from getting lost.
2 votesWe’re excited to start digging into solutions to this problem more.
Be on the lookout for updates soon.
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Filter and display content with specific activity during a time range
When looking at messages, it would be good to choose a date range, and have the displayed topics filter to show only those that had activity in that range.
3 votesZenRep has several new export options to help you better analyze messages and users.
- You can now export a list of users almost anywhere in ZenRep – the main users list, users on a message, or in an account. The export includes all the information that we have about the user, including their custom fields, accounts, and location.
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Segment content stats for specific date ranges
Instead of just showing all-time stats for messages, be able to display stats for messages for a particular date range.
For example, which topics gained the most traction in the last 90 days? How many messages have we received in the past week, and what were they? Which channels showed the highest engagement in the last month?
1 voteZenRep has several new export options to help you better analyze messages and users.
- You can now export a list of users almost anywhere in ZenRep – the main users list, users on a message, or in an account. The export includes all the information that we have about the user, including their custom fields, accounts, and location.
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Be able to segment suggestion supporters by their OS/device and browser/version
When viewing an idea you would be able to see say 15 Mac users, 10 Windows users, 5 Android users and 8 iOS users requested this idea. This would give you more information on seeing what types of users want a particular idea.
2 votes -
add "supporters in time period" column to forum activity export
On the forum activity export, there is a column for "votes in time period". There is also a column for "supporters", but not one for "supporters in time period".
It would be useful to have this column included, so you can see the amount of supporters an idea has received in a given time period.
0 votes
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