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ZRep Engage & Analytics

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How can we improve how you track and engage your customers with ZenRep

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11 results found

  1. Detect words like "thank you" in email, and count those like you do Kudos.

    People don't really use kudos enough for it to be a good stat.

    If you count words like thank you, thanks, awesome, perfect and other indicators of happiness, in replies from users, it would be a better measure I think.

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    Declined  ·  1 comment  ·  Other  ·  Admin →
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  2. Ticket numbers should be randomized

    Currently, tickets are numbered using increasing serial numbers. 1, 2, 3...
    This is a simple enough way of doing things, but it also broadcasts to the entire world how many tickets the company (the ZenRep customer) has opened. e.g. If a customer opens a ticket and then sees this is ticket #3 - this isn't a confidence inspiring number. It reveals, potentially, how many users the company is serving. For young companies this could be a disadvantage. It would be better if each company could have its ticket serial number start form some random high number. This way people can't…

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  3. Have Karma scores visible for users for all to see

    It would be great if users of a forum could have some sort of indicator of who is a "power user" or prolific poster

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  4. RTL language support for all UIs

    Right now you can only format tickets LTR. But for languages that are RTL, it doesn't look professional or read correctly for users.

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  5. Offer free accounts to 501 3c non-profits

    We, like most non-profits, struggle to paid for basics. Our all volunteer staff has to make do with little. We have several software vendors that provide us with free or heavy discounted subscriptions in return for some sponsorship ads that we are more than happy to provide on our site.

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  6. Free premium plans for nonprofits

    Let nonprofit organizations have free access to premium features. Help make the world a better place :)

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  7. log in with my twitter account

    Why not log in with my twitter account ?

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  8. OpenID user authentication

    ... would allow those sites who use OpenID to directly correlate their users with their suggestions, and other neato stuff.

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  9. Expandable text shortcodes for ticket replies

    Shortcodes for ticket replies.

    For example if I want to write "If you need any more help please do let me know", I could type "[more help]" instead of writing the whole sentence out every time.

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  10. Sign in with Twitter

    We can sign in with facebook and google, why not twitter too ?
    :)

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  11. Add GitHub as one of the standard login options.

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