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  1. Display average response times in the support performance report  ·  Completed

  2. Send user and account trait data to custom gadgets

  3. improved reporting on response status

  4. Capture responses from customer without an email address  ·  Gathering feedback

  5. Add the Average First Response Time in the Ticket Insights

  6. Macros – for inserting canned responses and updating fields

  7. Filter/sort articles when inserting a canned response

  8. Add forum name to the file name of data exports

  9. Display when a message received responses over time  ·  Completed

  10. Allow rich formatting of ticket responses  ·  Completed

  11. Be able to add a canned response to a note

  12. Ability to export data from the Instant Answers report

  13. Add ability to export data for a single idea

  14. Need API v2 SDK to Pull Label Data

  15. Need API v2 SDK to Pull Label Data

  16. Add ability to insert app-aware review request link in responses

  17. When viewing an message in Admin Console, list the number of responses each users has made.  ·  Completed

  18. Customize the agent name on the auto-response

  19. Differentiate between an email reply “canned response” and an inserted article (which is written differently)

  20. The data in the admin portal's user sidebar (inspector) doesn't match what the widget sidebar shows for that user  ·  Gathering feedback

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