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How can we improve the message center?

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2 results found

  1. How can I change the content of outgoing Support emails (that are auto-generated with each ticket?)?

    How can I change the content of outgoing Support emails (that are auto-generated with each ticket?)?

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    Completed  ·  1 comment  ·  3rd party email  ·  Admin →
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  2. Setup ticket rules based on incoming email address

    When setting up a rule for incoming tickets, I'd like to be able to filter these based on what address the original email was sent to.

    We have

    [email protected] and [email protected] both forwarding to [email protected]

    I'd like to assign tickets based on the incoming address.

    1 vote

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    Completed  ·  2 comments  ·  3rd party email  ·  Admin →
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