1 result found

1. Require SSO/Authentication for Helpdesk/Tickets

   Currently we can keep Feedback forums locked so that only authenticated users get in. I unknowingly figured Helpdesk worked the same way. I need to be able to tie tickets to users so I can get statistics back into our CRM system on how often each customer uses support. We also want to have a call center app for our CSRs that will allow them to pull up the last X tickets for the customer they are on the phone with. We can do this with feedback/ideas but not tickets. Or at least could we get all the tickets for a given email address or partial email address?

   Currently we can keep Feedback forums locked so that only authenticated users get in. I unknowingly figured Helpdesk worked the same way. I need to be able to tie tickets to users so I can get statistics back into our CRM system on how often each customer uses support. We also want to have a call center app for our CSRs that will allow them to pull up the last X tickets for the customer they are on the phone with. We can do this with feedback/ideas but not tickets. Or at least could we get all the tickets for… more

   1 vote

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   Completed  ·  0 comments  ·  CRM Integration  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close