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How can we improve the message center?

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24 results found

  1. Filter tickets by assignee

    Have a way to quickly sort/filter tickets by the admin they are assigned to

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    Completed  ·  0 comments  ·  Other  ·  Admin →
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  2. Configure reverse DNS properly so tickets aren't marked as spam

    Your smtp helo of "smtp1.ZenRep.com" is ok.
    Your sending IP does have FcrDNS, but it is a generic host name

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  3. Notification when a ticket is closed by someone else

    As a manager, I need to keep an overview of how we are processing tickets. Right now, there is no setting for me to get a notification when a ticket is closed, meaning I have to log in to ZenRep to check if people are doing their jobs. Adding answers/closed notifications to the daily digest would suffice too I guess.

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  4. Contact us-only screen

    it would be great if we can have a sreen with the Contact Us option alone. Some users get confused and try to get support through the ideas forum instead of opening a ticket.

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