3 results found

1. View all messages one has responded to across different forums in a single place

   Here is the use case I usually have, A team of 6 - 7 people in my company take care of ZenRep messages each individually updating and commenting on 4-5 different topics, I have to go to each topic and filter by status and then scroll through pages to identify all the zenrep messages I have responded to .

   It would be pretty cool if I could get a filter to see all the zenrep messages I / my colleague has updated across several topics. That way whenever we release a new update to our product we could quickly scan through the items we marked and update the status.

   There are several reasons why I need to quickly access the zenrep message I marked, for example during meetings there comes a point when I refer to a zenrep request but I dont remember which topic it was in, I have to search for it, rather than searching for each message it would be easy scan if there is one place I could see all the msgs I marked.

   Here is the use case I usually have, A team of 6 - 7 people in my company take care of ZenRep messages each individually updating and commenting on 4-5 different topics, I have to go to each topic and filter by status and then scroll through pages to identify all the zenrep messages I have responded to .

   It would be pretty cool if I could get a filter to see all the zenrep messages I / my colleague has updated across several topics. That way whenever we release a new update to our product we could quickly scan… more

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   0 comments  ·  Engaging Customers  ·  Delete…  ·  Admin →
   Completed  ·  AdminEmmalee Towne (Product Manager, ZenRep) responded

   This has been completed!

2. Allow admins to edit and delete previous Status Updates on threads

   I updated status of a thread several times, each time specifying messages. Now when watching this thread users can see not just last status message but also previous ones if they click link "Show previous admin responses (2)". And there is no means for me to delete or edit them!

   I don't want users to see obsolete responses. For example, if I just edit status message because of misspelling, it leaves old one and users can see both messages. Isn't it ridiculous? I can only delete the whole idea.

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   22 comments  ·  Engaging Customers  ·  Delete…  ·  Admin →
   Completed  ·  AdminEmmalee Towne (Product Manager, ZenRep) responded

   This has been completed! There is now an edit button on the status. This will change the status as displayed on the website, but cannot change any emails you already sent with the original message.

3. Be able to set the "from" address when sending a message to subscribers on an idea

   When updating the status of an idea, it defaults to your support email address, but it's not an option to set a from address when sending a message to subscribers on an idea.

   This means users get the message but it comes from [email protected]. No-reply@ emails are often caught by spam filters, and are also impersonal.

   It also makes it hard for accounts who want to white label their accounts.

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   0 comments  ·  Engaging Customers  ·  Delete…  ·  Admin →
   Completed  ·  AdminLisa Park (Sr. Product Manager, ZenRep) responded

   This has been completed!