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ZRep Engage & Analytics

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ZRep Engage & Analytics

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How can we improve how you track and engage your customers with ZenRep

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6 results found

  1. Pull in Locale and Region Information into Analytics

    Not only would this information to be able helpful to identify ideas that are popular in a certain regions, but also help identify issues that are being reported through the HelpDesk product. This also would be beneficial in correlation to NPS.

    23 votes

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    0 comments  ·  Other  ·  Admin →

  2. Allow admins to select which topics they receive activity notifications for

    Each topic is intended for a certain product which has it's own product manager. These managers would like notifications any time a new message is posted in that topic versus other topics.

    14 votes

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    14 comments  ·  Other  ·  Admin →

  3. Make a System Status page so people know when the service has maintenance or goes down.

    This could be like the following system status pages:
    Google: www.google.com/appstatus/
    Twitter: status.twitter.com

    0 votes

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    2 comments  ·  Other  ·  Admin →

  4. Email/UI notifications by message category

    We have multiple product managers with different areas of interest so we have multiple admins in ZenRep. With our default forum, we have set up categories for each of the areas of interest. It would be great if the email alerts and dashboards could be rule based. If the category is x it goes to x product manager email. If the category is y then it goes to y product manager email.

    8 votes

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    1 comment  ·  Other  ·  Admin →

  5. Don't use "no-reply@" for invites to private topics

    If they have a custom email address set in ZenRep, they should have the option to use that instead. Also, no-reply@ are often caught by spam filters.

    0 votes

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    0 comments  ·  Other  ·  Admin →

  6. Ability to hit ENTER to create if there are no matches

    Instead of having to click the create new suggestion link

    0 votes

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    Completed  ·  0 comments  ·  Other  ·  Admin →
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