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  1. sort:wait time doesn't provide a logical sort order to tickets that have been responded to by an admin

  2. Integrate with segment.io to simplify javascript installation and get more events

  3. create tag cloud  ·  Declined

  4. Offer European based servers

  5. Be able to use Service Hooks with a specific Forum

  6. ability to choose what fields are pulled with SalesForce gadget  ·  Declined

  7. Be able to export SSO logs

  8. Be able to pass user/account traits via the API  ·  Completed

  9. Links within tickets should open in new tab or window  ·  Completed

  10. Automatically BCC all replies to a customer to an external email address

  11. Be able to export ticket details, like the referrer field

  12. "Export current dataset" in excel

  13. Allow admins to edit and delete previous Status Updates on threads  ·  Completed

  14. Allow discussions of new topics, but not the creation of new ones

  15. add a timestamp field to the votes API

  16. Be able to export comments with ideas

  17. Increase per_page limits for v2 API Calls

  18. Admin Analytics Dashboard should allow filtering to specific Forums

  19. Retain previous message in text box when updating statuses

  20. Filter Tickets by Browser and OS

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