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← Customer Feedback & Ideas for ZenRep

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  1. Improve label queries

  2. Appending OAuth parameters to existing query

  3. Link user data to meta data

  4. Allow larger exports of Data

  5. One step canned response

  6. Salesforce Gadget: Be able to query an email domain for the account data in Salesforce

  7. Collect additional data with widget

  8. Search tickets by number of responses

  9. allow canned responses to be ordered

  10. Use serial numbers to track queries

  11. allow faster insertion of canned response  ·  Completed

  12. Canned Response metrics/reporting

  13. Allow admins to add attachments to responses  ·  Gathering feedback

  14. build a responsive site fast please!

  15. Add the Average First Response Time in the Ticket Insights

  16. Custom response time grades

  17. Display average response times in the support performance report  ·  Completed

  18. Reward some users with more responses.  ·  Declined

  19. When viewing an message in Admin Console, list the number of responses each users has made.  ·  Completed

  20. Capture responses from customer without an email address  ·  Gathering feedback

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