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  1. Need API v2 SDK to Pull Label Data

  2. Customize the agent name on the auto-response

  3. allow accounts to customize our search stopwords

  4. Search wildcard  ·  Completed

  5. Reward some users with more responses.  ·  Declined

  6. Self-Serve is not very robust. Valuable user data is locked behind back-end.

  7. Add endpoints to AP! v1 so we can measure idea response rates

  8. Mobile app

  9. Analyze removal of support

  10. Preview status update text

  11. Don't add admins as responders when they create messages for users  ·  Declined

  12. Analyze content by department

  13. Filter dashboard by forum

  14. Hubspot Service Hook

  15. Rich-text formatting for idea status updates

  16. Remove reponse limitations  ·  Completed

  17. Be able to export User and Account Traits  ·  Started

  18. Apply user segments to reports  ·  Started

  19. in-widget notifications when messages have been responded to

  20. sort:wait time doesn't provide a logical sort order to tickets that have been responded to by an admin

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