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ZRep Engage & Analytics

How can we improve feedback management and help you make strategic product decisions?

ZRep Engage & Analytics

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514 results found

  1. Currently, we can only have documents which do not map 1:1 to topics that are being tracked. Add a topics section where documents (or messages) can be tied to topics.

    3 votes

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  2. Right now when you invite users to private forums you need their email address. It would be a lot easier to be able to select them from the user list or search for them by name.

    3 votes

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  3. Be able to automate a tweet when an idea has been completed or a ticket has been resolved.

    3 votes

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  4. 2 votes

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    1 comment  ·  Other  ·  Admin →
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  5. Admins would like to highlight comments that they are making to forums show at the top of all other comments made on a specific idea so they don't get lost in other comments being made by their customers.

    2 votes

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    1 comment  ·  Other  ·  Admin →
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  6. Sometimes admins have old ideas that they don't want to remove from the forum. They still want users to be able to view the idea, but they don't votes OR comments on the ideas.

    One reason they want to keep these ideas intact is to keep the users happy, foster a healthy relationship, and maintain confidence in the ZenRep forum.

    5 votes

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  7. Be able to have an aggregate data view of forums within a site and be able to customize the date ranges.

    6 votes

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  8. Ability for an admin to bulk import a set of messages

    14 votes

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  9. When you make a status update, you can notify users.

    It would be good to use ZenRep as a repository for the responses and conversations surrounding the status update.

    At this time, you are required to have the conversation be a ticket in ZenRep, and link that to the idea.

    But this is a lot of work, and it would be idea if any user responses to a status update notification (or bulk messaging response) would automatically be placed in the Activity or History of the idea.

    5 votes

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  10. 2 votes

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    0 comments  ·  Other  ·  Admin →
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  11. When I merge suggestion A into suggestion B, the comments from suggestion A are copied into suggestion B - but any status updates from suggestion A are not.

    Sometimes there's useful stuff in the old status update, such as troubleshooting steps to see if the symptoms match a known issue or not. So it's nice to be able to access those old status messages to copy-paste from them, for example.

    1 vote

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  12. 2 votes

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    0 comments  ·  Other  ·  Admin →
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  13. Automatically create and remove admins and assign to teams.

    2 votes

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  14. Wanted function in private forums.
    As an admin to be able to change status in end user view without accessing admin console. This is of course only enabled if you are an admin.

    2 votes

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    0 comments  ·  Other  ·  Admin →
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  15. Some admins use the same login when they are acting as customers on other ZenRep accounts, but on the account they are admins under, they need to identify themselves as being from a certain organization.

    2 votes

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    0 comments  ·  Other  ·  Admin →
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  16. 2 votes

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    0 comments  ·  Other  ·  Admin →
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  17. Would like to customize date range to see activity of a certain post (10 days/30 days/60 days).

    2 votes

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    0 comments  ·  Other  ·  Admin →
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  18. Be able to capture sentiment by channel rather than as a whole.

    2 votes

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  19. Would like to see satisfaction trend (lines) for an individual user

    2 votes

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  20. Give the ability to add a team name, and other identifying information for the owner to see who the admin is.

    2 votes

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    0 comments  ·  Other  ·  Admin →
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