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ZRep Engage & Analytics

How can we improve feedback management and help you make strategic product decisions?

ZRep Engage & Analytics

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105 results found

  1. Allow images to be pasted into replies.

    1 vote

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  2. When messaging in private, I do not want my name to show. I want the message to be from the company with a no-reply address.

    1 vote

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  3. Would like to be able to be able to customize the widget to have the user submit additional data outside of their suggestion to pass with the suggestion.

    1 vote

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  4. You are able to paste in email address and click 'send invitations' even though no private forum has been created. This should be disabled or the admin should have to choose the forum they want to invite users to in order to be able to invite others to join the forum.

    1 vote

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  5. 1 vote

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  6. subdomain.zenrep.com/admin should be able to be restricted to specific IP addresses

    1 vote

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  7. Could you do something where you show a screen shot and when I point to it it shows me the relevant help. for example I set up the colors for categories and for the life of me I can't find where I change those colors. It's driving me insane. I have been opening up each setting. but if you had a page and I could point to the label and it said where you change it that would be rad.

    1 vote

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  8. 1 vote

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  9. When editing a forum’s Welcome Message (in forum settings) and you click on the “Learn more about Textile formatting” link, it opens the link in the same window, losing any edits the admin was making on the forum settings.

    Expected: Open the link in a new window or popup on the page so they don’t lose their edited welcome message.

    1 vote

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  10. 1 vote

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  11. So they are already setup in ZenRep when they login to receive the proper notifications of tickets, and there isn't room for error.

    2 votes

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  12. Our docs could be a little more explicit about where your put your records. Maybe add a screen shot of putting them into godaddy and some other common DNS hosts

    1 vote

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  13. For customer discovery of ZenRep and for simple customer configuration please integrate with the MS Azure AD.

    8 votes

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    2 comments  ·  Other  ·  Admin →
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  14. Any users that has ever been active in our product

    User opt-out option

    3 votes

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    1 comment  ·  Other  ·  Admin →
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  15. The login page is terrible UX. Why hide the username and password for your most valuable customers? Also why not just place username/pwd fields straight up on the page instead of a dynamic reveal. This confuses me every single time.

    3 votes

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    6 comments  ·  Other  ·  Admin →
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  16. Currently, only a user (admin) can subscribe to the daily digest, but there are members of my team who do not have (or need) accounts but would like to see a summary of the tickets that are being created. I need the ability to subscribe people or distribution lists to the daily digest via an email address. This is a core functionality we have used very heavily with OpinionLab.

    3 votes

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  17. Right now if you're creating a condition for a rule, you can choose from the custom fields you've set up. However, you can't choose a system defined field.

    For example, when a user submits a ticket via the Widget it includes a "Referrer" URL. However, you can't set a condition for the rule around that the referrer URL.

    It would be great if admins could create rules around that system defined data like referrer URL or IP address.

    7 votes

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    3 comments  ·  Other  ·  Admin →
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  18. As an admin, I would like to be able to manually add votes to certain ideas. Often, we get emails or other messages from users. We ask them to go in and vote for ideas, but, if they don't, I'd like to be able to add votes manually so as to accurately capture the number of users that want an idea. Thanks!

    4 votes

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  19. I see that you can create/update users through the API, but I do not see a means of inviting non-existing users to a private forum.

    Use case:

    Company has a non-public forum for product suggestions. Clients are often sent invitations to this private forum if they have not been given access yet.

    4 votes

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    1 comment  ·  Other  ·  Admin →
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  20. Right now the Forum welcome message only supports textile formatting. It would be great if it support HTML formatting, like the site welcome message does.

    4 votes

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