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ZRep Engage & Analytics

How can we improve feedback management and help you make strategic product decisions?

ZRep Engage & Analytics

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105 results found

  1. Be able to change the welcome message in the private forum invitation process to be the same custom message each time so it doesn't have to be copy and pasted each time if you use the same one every time.

    2 votes

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  2. 2 votes

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  3. Include a link to customer facing forum inside email notifications, in addition to a link to the idea inside the admin console.

    2 votes

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  4. 2 votes

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  5. Right now the query is throwing an "or" statement and not and "and" statement, which is not giving the results needed. Customer wants to see ideas that are in one label and also in another.

    2 votes

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  6. 2 votes

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  7. Provide customers to filter new suggestions under a certain category on a public/private customer facing forum.

    2 votes

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  8. To reduce the number ideas filtered by search, the keywords should be applied with 'and' logic by default.

    At the moment, the number of findings increases if you add more key words.

    But to make ZenRep a success, it's important to reduce the number of findings to come out with max 10-20 search results to allow the user to find already existing ones for voting instead of entering a new one.
    If the search result exceeds 20+, it would be to time consuming for checking all the results and as result, ZenRep would end-up with redundant requests (idea) as in…

    1 vote

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  9. 1 vote

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  10. Improve the editor that is provided when working with custom HTML/CSS/JavaScript.

    The current editor isn't that great and you need to work in a separate tool and then copy/paste.

    1 vote

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  11. 1 vote

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  12. When end-users elect to get notified of admin comments on ideas they support, they get a notification email which includes links to the idea, the forum, and the category (if applicable).

    The link which is titled "category name" does not link to the category in question, instead it links to hot ideas on the forum.

    screenshot showing link in email notification: https://example.com

    This does not happen for the notification end users receive when an admin messages subscribers. In that case, the link DOES take you to the category in question.

    1 vote

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  13. Remove the suggested (past) posts widget. Its matching accuracy is poor and as a result, it wastes customer time by encouraging them to read irrelevant information.

    1 vote

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  14. There is no direction on what format to paste in email address when inviting bulk customers to a private forum. Do they just paste in a list, or do they need to separate the email address by ',' or ';'?

    1 vote

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  15. Design a mobile app to allow queries to be dealt with on a mobile platform.
    All other systems now have this and this is something which is essential as a core function.

    1 vote

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  16. 1) They are using an Agile template in VSO

    I'm unable to reproduce this with an Agile template on our account. They seem to have a "Requirement" work item type, which I'm unable to reproduce on our VSO account.

    1 vote

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  17. The current requirement for passwords are a bit counterproductive. They make for a password that is very difficult to remember and do not increase the actual strength of the password that much.

    The current requirements are OK except for the one requiring "At least 1 special character". At the moment, I actually choose not to have a password because I know I will forget a password with a special character, and then I will spend numerous attempts getting it right, maybe even resetting the password each time I log in.

    1 vote

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  18. 1 vote

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  19. As a company that relies heavily on ZenRep Support tools to provide ticketed support to our customers, it would be nice if ZenRep can implement some form of payment system where customers can buy premium support in the form of credits or pay-per-use system to gain access to our technical assistance.

    1 vote

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  20. 1 vote

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