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ZRep Engage & Analytics

How can we improve feedback management and help you make strategic product decisions?

ZRep Engage & Analytics

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  1. For some EU companies there are restrictions on having EU data on US servers. If there was a European based server this might allow for more EU based companies (more than we already have)

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  2. Today would have been a perfect demonstration of my request. We have 365 linked to our domain, however we aren't the MAIN admins of the account. We want to setup another office 365 account using the same domain name then copy ALL existing accounts from the first to the second domain account and then tell the company administrating 365 that we are done with them. Obviously we can't nor do we want to run the two together.

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  3. Sometimes admins want to be able to add a page with their own custom content (that is not a forum, idea or article).

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  4. You can link to backlog items and bugs, but don't have the Work Item type Features and Epics.

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  5. 0 votes

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  6. Microsoft Power BI (https://powerbi.com/) allows teams to create powerful internal dashboards from many sources. An integration with ZenRep would allow teams to share ZenRep stats and analytics with other stakeholders and teams.

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  7. nicereply.com integration to replace the Kudos option in the sig

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  8. We use ZenRep for all our customer support, but our new mobile game is built on Adobe Air. We'd really like to take advantage of the in-app features.

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  9. This would be useful for tracking correspondence (both from and to). E.g., Any new tickets, and our responses via ZenRep.

    You could just post them all as emails using this API endpoint:
    https://www.nutshell.com/api/detail/class_core.html#a8b1d4449c1956d37b81e84767c1dafdb

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  10. WordPress Admin Plugin: I design and manage lots of WordPress sites for clients. I would love for my clients to have quick access to uservoice support from within their WordPress dashboard.

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  11. desktop application API

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  12. Make an app or hook that allows customers of IP.Board, IP.Nexus ++ to integrate this to their site easier!

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  13. 0 votes

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  14. 0 votes

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  15. I really wish you could add Base Crm to your integrations list as this would really complete this service for me. right now I'm on the trial but all ur staff use the base crm and haven't added them as we are still exploring other options to fully sync our customer services.

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  16. I own an MSP (Managed Service Provider) and it would be nice to see some integration with Connectwise for limiting access to the website and to setup custom notifications and SSO.

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  17. 0 votes

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  18. Add simple API command provide list of available topics in KB, so that KB entry lists can then be retrieved by topic.

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  19. Integrate with Trac so ZenRep tickets can be connected to Trac tickets.

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