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ZRep Engage & Analytics

How can we improve feedback management and help you make strategic product decisions?

ZRep Engage & Analytics

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112 results found

  1. New Widget needs to support SSO. The new widget currently does not support SSO. I have a private site and I have to currently use the Classic Widget instead. Please add the ability for the new widget to handle SSO.

    8 votes

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  2. We retake an idea that we consider basic for SEO results and rankings in web search motors:

    We have ZenRep setup on a subdomain of my site. It would be great if http://feedback.mydomain.com/sitemap.xml produced a valid sitemap of my forum content so that I could submit it to google web master tools. However it does not, the sitemap.xml contains urls for www.ZenRep.com

    9 votes

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  3. A few customers have expressed a desire to see the ZenRep widget mode apply votes to ideas when they are chosen over others. We'd like to get your feedback on this. And would you prefer to a vote only applied when they pick an idea over another, or pick and state "I want this"?

    3 votes

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  4. I would like to be able to order messages and make them publicly available

    50 votes

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  5. Add option to give users automatic email notifications when they submit a new idea through ZenRep feedback tool. Basically just a "thank you" message that users receive automatically after they send in an idea.

    ZenRep Helpdesk tool offers it, we'd like to see it added to feedback.

    10 votes

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  6. A customer has a group of folks that visit his site and give feedback. However, they only get feedback when they are notified there is a new idea to give feedback on (more of a collaboration tool really).

    Allowing users to subscribe to specific forums where new ideas are posted would greatly help in this case.

    11 votes

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  7. have a new option for the help widget which does not have the feedback or contact us selection. Therefore it acts as a help page. This would be handy as if you did not have the resource to mange numerous help requests. The customer could still contact you by placing an email address within a help article

    4 votes

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  8. Currently the overview on the home page only displays the 3 last modified ideas (whether status/comment/etc). I could be nice for it to either display more than 3 and/or for it to have its own dedicated page which could be accessed by clicking the header 'Recently updated ideas".

    3 votes

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  9. Allow anyone to post feedback into a private forum.

    6 votes

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  10. One user creates an idea and adds an attachment, with a relevant image or document. Admin would like other users to be able to add their own images/files in response to the original idea. Right now there's no way to do that with comments.

    17 votes

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  11. Allow users to edit their idea submissions. Last time I checked, end users (customers) could not edit their own ideas once they submitted them. We get a lot of ideas that are hard to make sense of with poor grammar and spelling and unclear thinking. An option for users to edit their ideas may be a big help.

    3 votes

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  12. You can attach a file to an idea, but it would be nice to embed a video at the bottom of an idea description. You seem to be able to do this in a knowledge base article, but not an idea. It would be helpful to include the same functionality.

    3 votes

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  13. Why can you only organize the forums in alphabetical order? I'd like to present my forums in a specific order, since I'd like to give some forums more attention than others. I tricked the system by using numbers in front of the forum name, but that only works for 1-9. This would be a great improvement!

    7 votes

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  14. I often get emails from users with suggestions and ideas. It would be great if I could add them to the feedback forum on their behalf (just like I can with tickets)

    6 votes

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  15. Almost the same way the ticket support system works. Send an email to an email address and it automatically gets added as an idea. Not sure why something so simple hasn't been implemented yet?

    0 votes

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  16. On our board there are many duplicate ideas suggested. We have an admin who can manually merge them, but users don't know that and frequently simply leave comments on the new idea saying "vote here instead!" Allowing users to flag a possible dupe (ideally with a link) would bring them to our admins attention and reduce the duplication of effort.

    1 vote

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  17. When groups of users meet, they sometimes would like to review what has been submitted offline. Provide the ability for a user to apply a filter to ideas, and to then print a nicely formatted PDF report of that grouping.

    2 votes

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  18. Whether enabling either SSO and ZenRep Authentication, it would be useful to give us the chance to provide the URL created by the OAUTH2 SSO Application created on Facebook or Google side which would be linked to the FB / GOOGLE login button on ZenRep widget. This way, also FB / GOOGLE login would be in SSO with my SSO Application.

    1 vote

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  19. When using uservoice on an iOS-device it would be very nice if you included the <input type="email">. This HTML5 standard will let the Safari browser recognize the input field as an email input and bring up a email-specific keyboard for it. Without it, the user has to shift back-and-forth to get to the @ at periods.

    3 votes

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  20. The current "feedback" mechanism is good for messaging, but not great for users asking each other for help.

    I'd like to allow/encourage our users to post support questions that they can help each other resolve (similar to how ZenDesk and Assistly do it)

    4 votes

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