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ZRep Engage & Analytics

How can we improve feedback management and help you make strategic product decisions?

ZRep Engage & Analytics

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112 results found

  1. We have user base that is spread around the world. Our customers located in China are finding that ZenRep delivered support is not working. The ZenRep widget is not loading. it may ba problem with traversing the Great Firewall of China

    2 votes

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  2. If you are adding a message from the admin console, or linking to an message, it would be nice if you had the option to set the message creator as well.

    Right now, it will use the admin, which makes it look like it was the admin's message, and doesn't give the user credit for their thoughts.

    1 vote

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    We will continue to monitor this idea and will look into a solution if this proves to be a common use-case. We do want to be careful though – it could be an issue to attribute a public idea to a customer if they have not entered it themselves.

  3. Make the screenshot capture a default or restore the checkbox so that users can easily add a screen shot. The "Send us a message" widget used to just have a checkbox for users to include a screenshot and since removing that the percentage of screenshots has greatly decreased and we always have to ask customers to include a screenshot and some of the older ones we have had to call and instruct them on how to include a screenshot. It used to be a lot more intuitive. The minor change is an annoying step backwards.

    1 vote

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  4. Email clients that don’t load images, email filters, and accessibility need to be able to read the text string of a satisfaction score.

    1 vote

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  5. Being able to adjust the time interval for autoprompts would be an improvement.

    9 votes

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  6. Instant answers in the widget can be great, but sometimes you just want users to use the contact form.

    Maybe so it's simpler for the user, or on that web page, you don't want Instant Answers to show. Having a way to turn off Instant Answers would be helpful.

    17 votes

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  7. Currently, it is very easy to accidentally click the "flag as inappropriate" link next to ideas in a list (I have already accidentally done this). It would be nice if there was an extra confirmation (a popup box or something) to confirm that this was the intended action.

    0 votes

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  8. live chat!

    1 vote

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  9. Being able to customize the design and position of things like buttons, text, and colors, would be great, so we can bring the design more inline with their site or optimize it for their users.

    10 votes

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  10. 28 votes

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  11. I had a call with a customer and multiple members of their team. I need to add their responses to the messages.

    But there were two people who wanted to be subscribed, so I had to "add responses" twice, so both would be notified.

    What would be cool (and save time) is if I had the ability to add two email addresses in the email field, so I didn't have to post the exact same response twice.

    2 votes

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  12. We have to ask users to send us a screenshot a lot when responding to their first bug report or feedback. And generally we find the bug quicker even if we manage without it.

    2 votes

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  13. When capturing feedback from a ticket or other source, I sometimes want to attach a file as well because they user gave feedback in the file (e.g., screenshot or mockup), so that the file can be included when reviewing aggregated feedback on an idea.

    1 vote

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  14. The “Include screenshot of this page” functionality of the new widget is great, but is currently cannot include certain images, SVG, or canvas in its generated images (this feature doesn’t take an actual screenshot, but creates an image based on the page’s HTML).

    It would be great if there were a way for these screenshots to include all these inline images as well.

    17 votes

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  15. We can pre-fill email field by passing user traits, but users' emails we have on the record may no longer be frequently accessed and/or users have forgotten which email address they used to sign up for our service. In such cases, it would be nice if they can confirm the pre-filled email address before hitting submit button. (Right now the widget won't ask at all if email trait is set.)

    1 vote

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  16. We are a SaaS company and want to learn quickly by giving customers the possibility to come up with ideas and feedback. Our account managers however need to know what's happening:

    How much feedback does a customer give? (amount)
    What's the feedback about? (content)
    What's the status of ideas submitted by a customer? (planned, etc.)

    Can you guys make the magic happen?
    I

    1 vote

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  17. "Was this page helpful" is something that we would like to have as a question in Satisfaction widget since we would like to use it for collecting feedback to our single pages on the web. Not for overall product feedback.

    12 votes

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  18. Ability to make e-mail optional for feedback submission.

    1 vote

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  19. So we can message more or less frequently than the default.

    11 votes

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  20. I received an email today that asked "How would you describe your experience with ZenRep?" where all I had to do was click one of 4 links inside the email and my survey answer was recorded.

    I asked about it and sales told me it's an internal system that you're not planning on releasing as a feature of ZenRep? Why not? It's a slick user feedback tool which definitely falls in your wheelhouse!

    14 votes

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