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ZRep Engage & Analytics

How can we improve feedback management and help you make strategic product decisions?

ZRep Engage & Analytics

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105 results found

  1. I see an option in the settings for Admin accounts to receive email notifications for new notes and a daily digest, but no way for a non-admin user to receive the same notifications.

    15 votes

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    17 comments  ·  Other  ·  Admin →
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  2. I'd like to be able to add a separate email address for invoices. Currently I have to forward the invoice emails to our finance people to reconcile the credit card, and would prefer just to have those invoices sent directly to them rather than my inbox as the Admin.

    10 votes

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    5 comments  ·  Other  ·  Admin →
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  3. 9 votes

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    1 comment  ·  Other  ·  Admin →
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  4. I get that SSL for custom hostnames is ****** to support - but security shouldn't be something users have to pay extra for.

    While it's great that you provide custom domains for free, making us pay to have our users interact securely really feels gross.

    Without it, I'm not really sure what the point of the custom domain. As it is, it's worthless to me (my entire site is on SSL, and browsers don't like switching protocols for subdomains).

    So, I propose that SSL support for hostnames is included for all plans. Most of your customers aren't likely to implement…

    9 votes

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    1 comment  ·  Other  ·  Admin →
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  5. With the new ZenRep login screen, a regression was introduced where password management tools (such as the Mac OS X keychain) can no longer be used to automatically fill in the username and password.

    Due to past identify theft issues, I now have a different, random, 20-character password for every single website on the Internet, so allowing the Keychain to automatically fill in password forms is a huge benefit to me since I can't remember any of the 513 passwords stored in my Keychain!

    9 votes

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    22 comments  ·  Other  ·  Admin →
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  6. For customer discovery of ZenRep and for simple customer configuration please integrate with the MS Azure AD.

    8 votes

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    2 comments  ·  Other  ·  Admin →
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  7. Right now if you're creating a condition for a rule, you can choose from the custom fields you've set up. However, you can't choose a system defined field.

    For example, when a user submits a ticket via the Widget it includes a "Referrer" URL. However, you can't set a condition for the rule around that the referrer URL.

    It would be great if admins could create rules around that system defined data like referrer URL or IP address.

    7 votes

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    3 comments  ·  Other  ·  Admin →
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  8. A daily digest is too often for me. I would like to go through new ideas once a week.

    6 votes

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    3 comments  ·  Other  ·  Admin →
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  9. Provide an additional admin license for those that only login to update statuses 1 to 2 times per month.

    5 votes

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    0 comments  ·  Other  ·  Admin →
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  10. In our application (for internal idea submission), we would rather call the areas "Submit an Idea" and "My Ideas." Is there any way to change this? Staff are confused by "contact support" when that would really be contacting oru group that monitors internal ideas, whereas support is usually for IT related items. In terms of giving feedback, they are giving ideas...not feedback. It would be great if we could customize these labels so they were more intuitive for our internal use.

    5 votes

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    3 comments  ·  Other  ·  Admin →
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  11. We'd like the ability to change the algorithm that determines how feedback items are sorted in the "Hot" tab. Currently, the items that appear in our "Hot" tab really aren't that hot as we don't receive a ton of traffic, so most of the issues there really aren't that new, nor do they have many comments, nor do they have many votes.

    5 votes

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    0 comments  ·  Other  ·  Admin →
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  12. 4 votes

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    0 comments  ·  Other  ·  Admin →
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  13. Customer would like to target customers through email and have the ability to add the satisfaction into email.

    4 votes

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    0 comments  ·  Other  ·  Admin →
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  14. As an admin, I would like to be able to manually add votes to certain ideas. Often, we get emails or other messages from users. We ask them to go in and vote for ideas, but, if they don't, I'd like to be able to add votes manually so as to accurately capture the number of users that want an idea. Thanks!

    4 votes

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    0 comments  ·  Other  ·  Admin →
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  15. I see that you can create/update users through the API, but I do not see a means of inviting non-existing users to a private forum.

    Use case:

    Company has a non-public forum for product suggestions. Clients are often sent invitations to this private forum if they have not been given access yet.

    4 votes

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    1 comment  ·  Other  ·  Admin →
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  16. Right now the Forum welcome message only supports textile formatting. It would be great if it support HTML formatting, like the site welcome message does.

    4 votes

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    0 comments  ·  Other  ·  Admin →
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  17. It would be nice to provide the option of authentication to this site with one's Microsoft Live ID, especially considering you offer Google authentication.

    4 votes

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    0 comments  ·  Other  ·  Admin →
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  18. Give Admins the option to require users's names when users set up their profiles.

    4 votes

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    3 comments  ·  Other  ·  Admin →
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  19. 4 votes

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    1 comment  ·  Other  ·  Admin →
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  20. 3 votes

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    1 comment  ·  Other  ·  Admin →
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