Skip to content

ZRep Engage & Analytics

How can we improve feedback management and help you make strategic product decisions?

ZRep Engage & Analytics

Categories

JUMP TO ANOTHER FORUM

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

109 results found

  1. Allow feedback to be tagged separate from categories for internal organization

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  2. Make a mobile application for IOS, Android & Windows Phone soon as possible

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  3. People often test the satisfaction scores on their account, and we have no way to remove this ratings from being included in analytics

    15 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. Every industries average response time is different. Our service is for food orders. If we get a notice that someone's food has not arrived and we respond in 59 minutes we have failed terribly. But ZenRep gives us an A rating. The way the ratings are currently set it is very hard to get a true visualization into support performance.

    Would be much preferred if we could set the time for an A B C D F ratings.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  5. A single organization might want to have custom URLs for different threads

    Creating multiple account for each thread is a pain to manage and we lose the benefit of a unified admin console.

    Please consider.

    4 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  6. 4 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  7. When an admin doesn’t have a Gravatar, it’s difficult to tell the difference between the Users section icon and the personal settings menu icon.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  8. Not via SSO (which we were never able to get working)!!!

    Provide a means where creating questions & voting on questions is limited to registered users that we mark as able to create/vote. Via the admin console we can set which users are allowed to do so.

    Anonymous and other registered users can still view the questions. We don't care if they can comment or not.

    Basically we want a system like for political votes, everyone sees the results, only qualified people can vote, and the process is all handled by ZenRep.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  9. Be able to push new satisfaction ratings to web/service hooks

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  10. User and Account traits contain valuable information on users. But there's no way to search traits via the API or admin console. So if you want to search users by a specific ID, name, company etc..., you can't.

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  11. It would be helpful if you could see a history of how the suggestion was updated and by whom, just like you can with tickets.

    Right now if a suggestion is edited, moved to another forum, has its category or labels changed, etc., there's no history of who made the change, when the change was made, or that a change was even made.

    7 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  12. When searching ideas, articles or tickets, you can enter a phrase, but you can't do an exact match.

    For example, if I only want to see ideas with the phrase "Add a new widget color," I can't. I will pull up any idea with anywhere from one to all of those keywords.

    Being able to do an exact search like you can on Google would be super helpful for finding specific ideas, articles or tickets.

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  13. There's a spam filter for comments, but not ideas on the forum. This means a lot of spam ideas make it through and have to manually deleted by the admin (and are visible to other users until they are removed).

    Having a filter that learned and pro-actively marked things as spam would be great.

    0 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  14. Provide email alerts on all user satisfaction ratings (not just the ones where someone comments).

    4 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  15. We would like to invite people, a sub community, to participate in release planning. As part of this, we would like to present them with a subset of the ideas from the large community forum (and maybe some 'interal' ideas as well). We would not want to move ideas from the large community forum since that could make people in the large community forum confused. We would like to copy ideas, preferably including any discussions and attached files if possible. However, we would not want to copy their votes. We would like to start fresh in the sub community forum.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  16. Why don’t you at least implement the font size changeable in the WYSIWYG editor as every todays basic HTML editor has?

    Every webmail editor supports that today, so I don’t understand why you don’t support that.
    As well I can’t even underline something – this is absolutely the must have for not HTML editing:
    - font size not supported
    - font colour not supported
    - underline not supported - if I press “Ctrl-U” I get
    italic writing even).
    - bold supported
    - italic supported
    - bullet points supported
    nice to have - can be done in a different way:
    -…

    4 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  17. sometimes user messages overlap with different categories.

    11 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  18. 3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  19. When drafting a new Article I (as an Admin) want better text styling features in order to make the information more understandable to my end-user. See sample attached...

    I also want to be able to apply header styles and paragraph styles to larger bodies of text quickly. See Google Docs as a good reference. Right now the only options is to paste and retain formatting, or to remove all styles from the text.

    I would also want to set my own custom header styles and save them for all admins to use in the admin publishing console.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  20. Right now the date/time format is US. It would be nice if you could customize this (like for European users) or if it was done automatically based on the admins location.

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  • Don't see your idea?