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ZRep Engage & Analytics

How can we improve feedback management and help you make strategic product decisions?

ZRep Engage & Analytics

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79 results found

  1. Certain ZenRep events can be pushed to Salesforce via the ZenRep service hook However, the hook doesn't currently push to the Salesforce staging area (the "sandbox").

    1 vote

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  2. It would be awesome to have ZenRep integrated with ZOHO CRM. For our CSR's it would be of good use.

    3 votes

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  3. The data passed through Identify for User and Account traits would be extremely useful when setting up a custom gadget.

    For example, you pass the user's ID via the User Trait, and you want the gadget to be able to look up that user based on that ID.

    3 votes

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  4. Would be great to have an integration with Agile CRM, or at minimum a gadget!

    1 vote

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  5. Add a Nimble CRM integration and gadget

    1 vote

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  6. It would be wonderful to be able to also have a VOIP integration in ZenRep. This would complete most types of customer contact and would allow for usage of just ZenRep in customer contact.

    4 votes

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    1 comment  ·  Integrations  ·  Admin →
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  7. 1 vote

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    1 comment  ·  Integrations  ·  Admin →
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  8. Right now the SFDC gadget pulls in information from SFDC based on the user's email address. It would be great if you could pull this information in based just on the email domain.

    For example, a user at a company may write in. They might not be in SFDC but their company is. Seeing that account information in ZenRep would be super helpful for agents.

    1 vote

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  9. It would be great if we could sync our Gmail account so that our Calendar and messages were synced directly to Z2. I love ZenRep but this is one area where I feel it could really improve!

    71 votes

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  10. Right now there's no easy way to integrate with Pivotal Tracker without having to build your own external code to make the integration work.

    The integration built by the third party only works with PHP and some admins have had trouble getting it to work even then!

    It would be great if y'all released your own integration, so that we can easily integrate with Pivotal Tracker whether we use PHP, Ruby on Rails etc....

    7 votes

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    1 comment  ·  Integrations  ·  Admin →
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  11. It would be great to integrate with Intercom so that I can better keep track of all user interactions. I have separate conversations with registered users on Intercom and ZenRep, which can get a little confusing.

    I love how ZenRep keeps track of the users' actions (votes, comments, etc.) but having the ability to align that with the community messages and interactions I am having on the Intercom platform would be amazing.

    7 votes

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  12. Not only would integrating with segment.io make the adoption of ZenRep easier, you would also allow marketing people to make the decision without having to bother the engineering folks.

    One barrier removed.

    Also, we use a number of monitoring apps for which we create server side events (such as the revenue data you would need for your MRR / LTV reports). We push those events through segment.io as I would guess most other segment.io users do.

    Without the integration I'm wondering whether I really need that data in ZenRep.
    With the integration, I'd just flip the ZenRep switch in segment.io,…

    1 vote

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  13. I'd like to get a notification in Kato (http://www.kato.im) when a new message comes into the system

    thank you

    1 vote

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    1 comment  ·  Integrations  ·  Admin →
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  14. 1 vote

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    1 comment  ·  Integrations  ·  Admin →
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  15. Asana is THE most awesome task management tool for teams.

    Prioritized product features in Asana could be added to ZenRep automatically, allowing users to vote, discuss, and get updates on them.

    Tickets could be posted and managed from Asana, where our team manages everything from product management, google docs, business planning, fund raising, idea boxes and a list far too long to mention here!

    3 votes

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  16. Team Foundation Server (TFS) integration would be great (as underlying ticket system similar to JIRA integration)!

    61 votes

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  17. Integrate with mailchimp

    2 votes

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  18. 12 votes

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  19. Integrating all social platforms from the most popular to the latest - Facebook, Twitter, Pinterest, Vine, etc.

    1 vote

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  20. Integrate with Rally so that ZenRep messages can be promoted to Rally backlog. Keep ZenRep and Rally backlog item synchronized bidirectionally.

    3 votes

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