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ZRep Engage & Analytics

How can we improve feedback management and help you make strategic product decisions?

ZRep Engage & Analytics

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112 results found

  1. When entering a lengthy description, it's hard to get an overview of what you wrote because the text box is so small and doesn't expand. You have to scroll and are only able to see a few lines of text at a time.

    2 votes

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  2. Is there a way, if not can you add a way, to allow to restrict the default listings of ideas in the widget popup to a "category" within a specif forum? We're trying to have our other sites add the widget to their page, but allow them to specific the default category of ideas which show up. This way it provides ideas that are more relevant to the visitors of that site, which can be used as a hook to get them to submit ideas to other categories they might not have considered...now that they're in the tool.

    Thanks

    1 vote

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  3. it would be great to design for live collaboration. uservoice can be used in a variety of settings for collaborative problem solving, well beyond collecting feedback. Would be great to have a chat, the list of people currently using the system, to give a greater sense of collaboration and enthusiasm.

    4 votes

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  4. Not everyone wants to use words like "Message Us", "Archive", or "Email" on their ZenRep site - allow customizations of at least the major titles and buttons on user-facing web pages.

    5 votes

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  5. The problem with not having an 'All Ideas' tab is that for forums with not much use, it seems that the forum is not being used at all at first glance, because there are no ideas listed (either in the popup box or on the page
    itself).
    It would be good to be able to list all ideas (whether completed or not). This would also give users more confidence that ideas are being submitted by other users and completed.

    Another suggestion - change the 'Closed' tab back to being called 'Completed' as this gives users more information and gives them…

    2 votes

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  6. If I want to see or leave a comment, I have to click into the idea. It would be more user-friendly to be able to comment or view comments Facebook-style from the portal page and load them with javascript at least.

    1 vote

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  7. Allow image attachments to be rendered inline with the user's comments (not just displayed as a link to a new page). This is a piggyback to the more import enhancement - "Allow users to add attachments"

    5 votes

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  8. When new user enters an idea, or votes for someone else's idea for first time, he just presented with option to choose from "1 votes", "2 votes", "3 votes". It can be confusing what this actually means. On my feedback forum most users give just 1 vote for their only idea. I suppose this is because they don't understand they could give it 3 votes to have better chances for their idea to be on top in overall list.
    There is also no mention (until you register) that you have 10 votes that you can distribute among ideas you like.…

    1 vote

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    Beta  ·  Selina Lehner responded

    Lorem ipsum dolor sit amet, consectetur adipiscing elit. Is es profecto tu. Vide, quaeso, rectumne sit. Sint modo partes vitae beatae. Duo Reges: constructio interrete.

  9. When a new user signs up, pull their avatar from either the 3rd-part profile they sign up with (already done), or with Gravatar (already done), but then allow the user to update their avatar however they like.

    People sometimes sign in with Facebook and then don't want their goofy Facebook photo on Zenrep.

    People who want to be anonymous but have a Gravatar acount get their photos added to their profile.

    10 votes

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  10. 7 votes

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  11. It would be great if I could link to our product review form right on the widget.

    1 vote

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  12. Instead of creating separate topics for each language, automatically translate content into each user’s own language. This would help prevent duplicate messages across different topics.

    14 votes

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  13. Allow admins to customize email templates for (some? all?) emails.

    17 votes

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    Anonymous responded

    Lorem ipsum dolor sit amet, consectetur adipiscing elit. Scisse enim te quis coarguere possit? Sed nimis multa. Duo Reges: constructio interrete. Verum hoc idem saepe faciamus.

  14. I want to call my own js function either before or after the user closes the widget… doesn't matter when, but I want my function to run when clicking the close button

    2 votes

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  15. As long as no one has commented on my newly-created topic yet, I should be able to...

    (1) change the title/description without restriction... if, say, 5 minutes later I think of a better one or spot a typo in it or whatever...

    (2) completely delete it, no questions asked, if, say, I realize right after posting it that it was lame, or I find out it's a duplicate or whatever...

    19 votes

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    Selina Lehner responded

    Lorem ipsum dolor sit amet, consectetur adipiscing elit. Videamus animi partes, quarum est conspectus illustrior; Sed ille, ut dixi, vitiose. Hic nihil fuit, quod quaereremus. Duo Reges: constructio interrete. An tu me de L. Sic enim censent, oportunitatis esse beate vivere. Satis est ad hoc responsum. Quo modo?

  16. Currently there's no way to even mark a word as bold or italic. Well, I guess you could make it ALL-CAPS (lame) or put something around it, but somehow both of those just seem somehow kludgey... I hate gratuitous colors and font-size changes as much as the next guy, but SOME formatting actually helps communicate better. How about adding support for at least some very simple markup like Markdown or Textile...?

    12 votes

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    Lorem ipsum dolor sit amet, consectetur adipiscing elit. In schola desinis. Eam stabilem appellas.

  17. It would be great if you added support for private messages in public chatrooms.

    0 votes

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  18. Allow a description to be recorded against an idea status. This can then be used to give more context to a customer when browsing ideas.

    0 votes

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  19. When using the zendesk app to capture a request, allow the contributor to select which email it should be when there are multiple

    0 votes

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  20. All Microsoft Windows service

    0 votes

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